Nabil Luqman

0f9d2dd4f71434084e2b6094de1865e23abb37bb9f28ca51feeabee679ec9be2

Foodie

viral

service

western food

negativity

opinion

dissapointment

Pak Mat Western

review

mixed reviews

<p>As Malaysians, rain or shine, amidst our busy schedules, we unfailingly find time to savour delightful meals. Frequently, we're the kind of people who eagerly anticipate a food escapade every other week&mdash;be it relishing affordable treats or indulging in something a tad more upscale; you name it, we've done it.</p>
<p>However, a common concern we collectively share is the increasingly questionable pricing of food nowadays. We always anticipate a touch of uniqueness or something special when paying a premium for our meals.</p>
<p><strong>Read: <a href="https://myc.my/articles/2861/msian-generosity-backfires-free-meal-for-beggar-ends-in-rm70-bill">M&rsquo;sian Generosity Backfires: Free Meal for Beggar Ends In RM70 Bill</a><br /></strong></p>
<p><strong>Read: <a href="https://myc.my/articles/2812/jaw-dropping-chicken-rice-bill-leaves-msian-diner-speechless">Jaw-Dropping Chicken Rice Bill Leaves M&rsquo;sian Diner Speechless!</a></strong></p>
<p>In contrast, we've also come across instances where customers express their discontent online, narrating tales of disappointing service. Take, for example, two incidents that left a lasting impression&mdash;one involving a tourist dismayed by a <a href="https://myc.my/articles/3019/tourist-calls-out-rude-waiter-in-penang-kopitiam-who-insisted-he-sat-outside-for-not-ordering-drinks">rude waiter at a Penang kopitiam</a>, and another where a renowned Western restaurant employed a marketing strategy, claiming the use of <a href="https://myc.my/articles/2493/controversial-malaysian-restaurant-claims-special-ingredients-were-just-a-clever-marketing-strategy">"special ingredients,"</a> raising eyebrows among diners.</p>
<p><strong>Netizen Shares Bad Experience From A Local Restaurant</strong></p>
<blockquote class="tiktok-embed" style="max-width: 605px; min-width: 325px;" cite="https://www.tiktok.com/@akumemehati/video/7319515647300455682" data-video-id="7319515647300455682">
<section><a title="@akumemehati" href="https://www.tiktok.com/@akumemehati?refer=embed" target="_blank" rel="noopener">@akumemehati</a> Food 8/10 Service 4/10. Satu lagi masalah, suka bagi oder tak complete. <a title="pakmatwestern" href="https://www.tiktok.com/tag/pakmatwestern?refer=embed" target="_blank" rel="noopener">#pakmatwestern</a> <a title="fyp" href="https://www.tiktok.com/tag/fyp?refer=embed" target="_blank" rel="noopener">#fyp</a> <a title="fypシ" href="https://www.tiktok.com/tag/fyp%E3%82%B7?refer=embed" target="_blank" rel="noopener">#fypシ</a> <a title="malaysia" href="https://www.tiktok.com/tag/malaysia?refer=embed" target="_blank" rel="noopener">#malaysia</a> <a title="fypage" href="https://www.tiktok.com/tag/fypage?refer=embed" target="_blank" rel="noopener">#fypage</a> <a title="♬ Gwenchana ku menahan rasa sakit - Shanoon music" href="https://www.tiktok.com/music/Gwenchana-ku-menahan-rasa-sakit-7304419910700533761?refer=embed" target="_blank" rel="noopener">♬ Gwenchana ku menahan rasa sakit - Shanoon music</a></section>
</blockquote>
<p><strong>
<script async="" src="https://www.tiktok.com/embed.js"></script>
</strong></p>
<p>Recently, TikTok user @akumemehati shared a video detailing their experience at the renowned Pak Mat Western dining restaurant. Interestingly, the video didn't showcase the delectable dishes but rather delved into the user's nuanced review. While the food received a commendable 8/10 for taste, the service was unfortunately rated a mere 4/10.</p>
<p>The user recounted their inaugural visit, noting instances of incomplete orders. A notable incident involved a mistaken drink order, prompting the user to approach the serving hatch where they observed the staff occupied with various tasks. Upon inquiry about their drink, the user received a sarcastic response, with the staff asserting that the section was solely designated for food, not beverages. Despite expressing dissatisfaction, the staff eventually returned with the correct drink, notably without an apology and even offering an irate glare at the customer.</p>
<p style="text-align: center;"><strong><img src="https://r2.myc.my/a60873273277dcbc07b3414146ac8a61e70c7302aa96c59598ebd7feb95c6ffb" /></strong></p>
<p style="text-align: left;">If the name of this establishment rings a bell, you might remember the viral video featuring former Health Minister Khairy Jamaluddin, who starred in a promotional campaign for the brand. In the video, Khairy exuberantly answered a phone call and enthusiastically embraced a job offer from the company. He went a step further by donning the company's uniform, actively promoting their range of frozen food products. The campaign encourages individuals to become agents, fostering job opportunities and supporting business growth.</p>
<p><strong>Read: <a href="https://myc.my/articles/2951/netizens-praise-former-health-minister-khairy-jamaluddin-for-his-acting-skills-in-a-recent-commercial">Netizens Praise Former Health Minister Khairy Jamaluddin For His Acting Skills In A Recent Commercial&nbsp;</a></strong></p>
<blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/Cy0FrAsRVbe/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14">
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<p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/Cy0FrAsRVbe/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Khairy Jamaluddin (@khairykj)</a></p>
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</blockquote>
<p><strong>
<script async="" src="//www.instagram.com/embed.js"></script>
</strong></p>
<p><strong>Netizens Share Similar Experiences At The Popular Eatery</strong></p>
<p>At the time of writing, the video has amassed an impressive 1.7 million views, along with 66.2k likes and over 4.2k comments. The numbers come as no shock, given the restaurant's widespread popularity. In the comments section, additional netizens chimed in to share their perspectives and thoughts about the establishment.</p>
<p>Here&rsquo;s some of the comments:</p>
<p style="text-align: center;"><img src="https://r2.myc.my/9825b7e96949437fa91b0a57644f99d511cfa448127fdbd5a1693446369720f4" /></p>
<p>In fact, if you navigate TikTok and search "Pak Mat Western problem," you'll come across numerous videos where customers candidly narrate their encounters with the restaurant, emphasizing the subpar service they received. Despite this, it's worth noting that the food, while slightly diminishing in quality compared to its past standards, remains fairly decent. Considering the price point, it still presents itself as a considerable value for money.</p>
<p><span style="color: #ff0000;"><em>As of now, it remains uncertain whether the owner and management of Pak Mat Western are aware of the concerns voiced by netizens on social media. Some argue that their focus on advertising may be diverting attention from addressing these issues, emphasizing the importance of taking proactive measures before the situation escalates further.</em></span></p>
<p><span style="color: #ff0000;"><em>Have you experienced a similar issue at any of their outlets before? Let us know your thoughts in the comments.</em></span></p>
<p>&nbsp;</p>
<p><strong>*Sources: Visual and Reference Credits to Social Media &amp; various cross-references for context.</strong></p>
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Perhaps they really need Khairy Jamaluddin to serve at their outlets. 

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Food For Thought: Netizen Gives Pak Mat Western Restaurant A 4/10 Rating For Their  Horrendous Service

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Food For Thought: Netizen Gives Pak Mat Western Restaurant A 4/10 Rating For Their Horrendous Service

Perhaps they really need Khairy Jamaluddin to serve at their outlets.

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