Nabil Luqman

0f9d2dd4f71434084e2b6094de1865e23abb37bb9f28ca51feeabee679ec9be2

Social

AirAsia

aviation

suspension

MyAirline

BatikAir

MalaysiaAirlines

discount

Mavcom

helping hand

The suspension of MYAirlines today can be considered one of the most challenging experiences for passengers in the Malaysian aviation scene. Predictably, this sudden suspension has led to considerable frustration among passengers, both at the airport and on social media. Many had to cancel their travel plans or find alternative solutions to salvage their scheduled trips.
Following the announcement, major airlines in the region swiftly united to provide assistance to those affected by the suspension, offering various solutions to those seeking to continue their journeys.
Here, we'll explore some of the offers extended to passengers in need.
1) AirAsia
<img src="https://r2.myc.my/32af410535e003d04db9b79c2b28bd76e112bb67a3a2145bddfef0b7253e81f6" />
In an official statement issued by AirAsia, they have unveiled a generous 50% discount on base fares for one-way flights specifically intended for passengers who hold confirmed bookings to the following destinations:
<ul>
<li>Kuala Lumpur</li>
<li>Langkawi</li>
<li>Penang</li>
<li>Tawau</li>
<li>Kota Bharu</li>
<li>Kuching</li>
<li>Kota Kinabalu</li>
<li>Kota Kinabalu-Tawau</li>
<li>Don Mueng-Bangkok</li>
<li>Suvarnabhumi-Bangkok</li>
</ul>
This special offer commences today and remains available until November 30. Passengers are required to present their MYAirline flight reservations at AirAsia Sales Counters located in any of the following venues. Please be aware that the offer will also be determined based on the seats availability.
<ul>
<li>KL Sentral (Kuala Lumpur)</li>
<li>KLIA Terminal 2 (Sepang)</li>
<li>Langkawi International Airport</li>
<li>Penang International Airport</li>
<li>Sultan Ismail Petra Airport (Kota Bharu)</li>
<li>Kuching International Airport</li>
<li>Tawau Airport</li>
<li>Kota Kinabalu International Airport</li>
<li>Don Mueng International Airport (Bangkok)</li>
<li>Suvarnabhumi Airport in Bangkok (Bangkok)</li>
</ul>
In addition to providing flight discounts, AirAsia has further demonstrated its support by offering employment opportunities to MYAirline staff impacted by the suspension. AirAsia's Chief Executive, Bo Lingam Kanagalingam, expressed their satisfaction in considering the recruitment of qualified individuals from MYAirline who are passionate about the aviation industry and eager to apply their skills and knowledge to the AirAsia team. He encouraged affected MYAirline personnel to contact them and explore the potential of becoming a part of the AirAsia Allstars family.
2) Batik Air
<img src="https://r2.myc.my/4f6610f3efc9a2e6cf8f2253a044de5d07cc2e4b48ee57a1a13f32f7f33107b0" />
If you're not familiar with Batik Air, they were formerly known as Malindo Airlines. Following MYAirline's suspension announcement, Batik Air revealed a special fixed one-way fare for selected routes, extended to all affected MYAirline customers.
The announcement was shared on their official social media platforms, and passengers impacted by MYAirline's suspension are required to attach a copy of their MYAirline tickets when booking through email at <a href="mailto:mya@batikair.com.my">mya@batikair.com.my</a>.
The offered prices are as follows:
<ul>
<li>Penang: RM 129</li>
<li>Langkawi: RM 159</li>
<li>Kuching: RM 199</li>
<li>Bangkok Suvarnabhumi &amp; Don Muang: RM 299</li>
</ul>
This special one-way fare is available for travel up to November 30, 2023, with seats subject to availability.
3) Malaysia Airlines
<img src="https://r2.myc.my/8c1227e3d3ab45e218843c480e568db85f27131689d016e959a5260527a44bdb" />
Malaysia Aviation Group (MAG), the parent company of Malaysia Airlines, has expressed its readiness to collaborate with MYAirline in assisting affected passengers to rebook their flights on routes between Kuala Lumpur, Kota Kinabalu, Langkawi, Kuching, and Bangkok.
In an official statement, MAG has extended an invitation to the management of MYAirline, offering cooperation in the seamless re-accommodation of passengers onto available Malaysia Airlines flights. While specific details regarding potential discounts or the hassle-free transfer of affected passengers to new flights remain pending, Malaysia Airlines is committed to supporting MYAirline passengers affected by the sudden suspension of operations.
For travellers with urgent travel needs, Malaysia Airlines is providing a 55% discount on the base fare of their flight tickets for affected routes. Passengers can conveniently visit any Malaysia Airlines ticketing office and present their MYAirline tickets to benefit from this offer, which is valid for travel until November 2023. The primary objective is to ensure a smooth and secure journey for passengers to their intended destinations.
Mavcom To Probe Complaints Against MYAirline
<img src="https://r2.myc.my/518eaf0c1ee0e4b5b46ed970d700ba5d7c23efd567e6e3be29e0e384c961d238" />
The Malaysian Aviation Commission (Mavcom), responsible for overseeing and regulating economic and commercial aspects of civil aviation in Malaysia, has established dedicated hotlines and communication channels to provide assistance to consumers impacted by the sudden suspension of MyAirline Sdn Bhd's flight operations.
Mavcom reports that MyAirline has been directed to promptly cease the sale and booking of flight operations across all booking platforms until further notice. Simultaneously, an ongoing investigation is being conducted, addressing issues such as unpaid statutory payments to employees and various financial matters arising from the suspension.
Here are the dedicated channels provided by Mavcom to assist affected consumers:
<ul>
<li>Consumer hotline: +1800-18-6966 (within Malaysia), or +603-7651 2777 (outside Malaysia)</li>
<li>Email at consumer@mavcom.my</li>
<li>FlySmart complaint webform: https://flysmart.my/make-a-complaint/</li>
<li>FlySmart mobile application that is available for download from the Google Play store for Android users, and the Apple App store for iOS users.</li>
</ul>
As for the refund process via MYAirline, there&rsquo;s no indication of when this will take place.
It&rsquo;s great that our local airlines are all offering help for the affected passengers and hopefully MYAirline will come out with a statement to resolve the suspension issue soon.
What are your thoughts on this? Let us know in the comments. 
&nbsp;
*Sources: Visual and Reference Credits to Social Media, AirAsia, Batik Air, MAS, Mavcom &amp; various cross-references for context.
FOMO much? Follow our <a style="color: #ff0000;" href="https://www.facebook.com/mycclub/">Facebook</a> and <a style="color: #ff0000;" href="https://www.instagram.com/myc_news/?hl=en">Instagram</a> for more updates.

During moments like these, offering a helping hand is the best course of action.

6c3b48d01b0937380ff7211e71f174241d100435403a78c21fd45f124f902164

Airlines Nationwide Extend Assistance To MYAirline Passengers Post-Suspension

Airlines Nationwide Extend Assistance To MYAirline Passengers Post-Suspension

During moments like these, offering a helping hand is the best course of action.

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